Policy for Redress Mechanism of Investor Grievance

We, address all complaints regarding service deficiencies or causes for grievance, for whatever reason, in a reasonable time and manner. We realize that quick and effective handling and resolution of client’s/ Investor’s grievance is essential to provide excellent client service. To achieve this, our company has clearly documented policy for redressal of investor grievances. Through this policy, our company shall ensure that a suitable mechanism exists for receiving and addressing complaints from our clients/investors with specific emphasis on resolving such grievances fairly and expeditiously with the time limit.

This policy seeks to ensure that.

Grievance, if any that may arise, shall be resolved in a proper and time bound manner with detailed advice to the client/investor. In case the resolution needs time, an interim response acknowledging the grievance/complaint shall be issued.

The Compliance Officer shall give monthly report of the client’s grievance to the Directors of the company with complete details as Name and Account number of the client, Nature of Complaint, Date of receipt of the complaint and status of resolving the same. For grievances remaining unresolved for a period of more than 15 days from the date of receipt, the Compliance officer shall provide a justification to the Directors.

The Compliance officer shall maintain proper records of all grievances received and resolved.

All personnel/employees at the customer facing channels and other support departments will be periodically trained in handling of client’s complaints.

The Grievance Redress Mechanism with updated contact details and email ID shall be provided to the Clients and uploaded on the Company’s website.

Investor Grievance / Escalation Matrix

In case your concerns are not addressed within a reasonable time i.e. within 07 working days, you may escalate it to next level as per the defined matrix.

Escalation
Level 1

Details of
Customer Care / Client Servicing

Contact Person
Customer Service

Address
Ashoka Fortune, 2nd Floor, No.3/1-1 1st Main, Jakkasandra, Koramangala, Bangalore, Bengaluru, Karnataka, India, 560034

Contact No
080 69160860

Email Id
[email protected]

Operational / Working hours:
All Trading Days – 9 am to 5 pm

Escalation
Level 2

Details of
Head of Customer Care

Contact Person
Customer Service

Address
Ashoka Fortune, 2nd Floor, No.3/1-1 1st Main, Jakkasandra, Koramangala, Bangalore, Bengaluru, Karnataka, India, 560034

Contact No
080 69160881

Email Id
[email protected]

Operational / Working hours:
All Trading Days – 9 am to 5 pm

Escalation
Level 3

Details of
Compliance Officer

Contact Person
Ankit Kamboj

Address
Ashoka Fortune, 2nd Floor, No.3/1-1 1st Main, Jakkasandra, Koramangala, Bangalore, Bengaluru, Karnataka, India, 560034

Contact No
080 69160882

Email Id
[email protected]

Operational / Working hours:
All Trading Days – 9 am to 5 pm

Escalation
Level 4

Details of
CEO

Contact Person
Ankita Das

Address
Ashoka Fortune, 2nd Floor, No.3/1-1 1st Main, Jakkasandra, Koramangala, Bangalore, Bengaluru, Karnataka, India, 560034

Contact No
080 69160883

Email Id
[email protected]

Operational / Working hours:
All Trading Days – 9 am to 5 pm


Note – Support tickets:

You can create a ticket on our Support Portal through online in our website or by emailing us at [email protected] Please note that reaching out to us by creating a ticket will allow us to respond to your query faster and more efficiently than by way of any other Email.

Or

Visit our office:

You can visit our registered / Corporate office in Bengaluru and handover a complaint letter addressed to the grievance redressal officer of Skywards Investec Private Limited. You are advised to take an acknowledgement of receipt from the person you hand over the complaint letter to. Our registered office is open from 09.00 AM to 6:00 PM, Monday to Friday, except public holidays. You may also drop in your suggestions/and or complaints in the designated suggestion/complaint box

Write to us: 

You may send in your complaints to us at the following address:

Skywards Investec Private Limited

Ashoka Fortune, 2nd Floor, No. 3/1-1 1st Main, Jakkasandra,

Koramangala, Bangalore, Bengaluru,

Karnataka, India, 560034

Grievance Redress and Dispute Handling Mechanism

For timely and proper redressal of clients / investors grievances and complaints, we have the following Grievance Redress and Dispute handling Mechanism in place.

Skywards Investec Private Limited has appointed Mr. Ankit Kamboj as Compliance Officer as a first point of contact for redressal of the client’s complaints/grievances.

In case of any grievance / complaint against Skywards Investec Private Limited:

The client/investor can contact Mr. Ankit Kamboj (Compliance Officer) at his E-mail-id [email protected]

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SCORES or Exchanges on their respective portal / E-mail Id / Tollfree No. etc. Some of the web address, contract No. & Email ID are given below–

  • The client/investor can also lodge his grievances with SEBI at www.scores.gov.in or for any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800-22-7575 / 1800-266-7575.
  • National Stock Exchange of India Limited at www.nseindia.com, 1800-22-0058 or [email protected]
  • BSE Limited at www.bseindia.com, 022-22728097 or [email protected].
  • Central Depository Services Limited www.cdslindia.com 022-22723333 or [email protected]

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at Grievances.